Cancellation & Refund Policy
Please read our cancellation and refund policy carefully before making a purchase
Cancellation Policy
When Can You Cancel?
You can cancel your order before the tracking ID is generated. Once the tracking ID is generated and the order is shipped, cancellation will not be possible.
How to Cancel Your Order
- Log in to your account and go to "My Orders"
- Select the order you wish to cancel
- Click on the "Cancel Order" button
- Confirm the cancellation
Note: If the "Cancel Order" button is not visible, it means the tracking ID has already been generated and the order cannot be cancelled.
Cancellation by Herbicas
We reserve the right to cancel any order in the following cases:
- Product is out of stock or unavailable
- Pricing or product information errors
- Suspected fraudulent transactions
- Delivery address is not serviceable
In such cases, you will be notified via email/SMS and a full refund will be initiated immediately.
Refund Policy
Refund Eligibility
You are eligible for a refund if the product meets the following conditions:
Unused Product
Product must be completely unused and in its original condition
Original Packaging
Product must be in its original packaging with all tags and labels intact
No Damage
Product should not be damaged, opened, or tampered with
Refund Process Timeline
Day 1: Request Received
Submit your refund request through our customer support
Day 2-3: Product Return
Return the product in original packaging to our warehouse
Day 4-5: Quality Check
Our team verifies the product condition and packaging
Day 6-7: Refund Initiated
Refund is processed to your original payment method
Important: The entire refund process will be completed within 7 working days from the date of receiving the returned product.
Refund Methods
Refunds will be processed through the same payment method used during purchase:
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Wallet: 2-3 business days
- Cash on Delivery: Bank transfer within 7 working days
Non-Refundable Items
The following items are not eligible for refund:
- Products that have been used or opened
- Products without original packaging or tags
- Products damaged due to misuse or negligence
- Products purchased during special sale events (unless defective)
- Gift cards or promotional items
How to Request a Refund
Provide Details
Share your order number, reason for refund, and product photos
Return Product
Ship the product back in original packaging to our address
Get Refund
Receive your refund within 7 working days after verification
Important Notes
- Customer is responsible for return shipping costs unless the product is defective or damaged
- Products must be returned within 7 days of delivery for refund eligibility
- Please record an unboxing video for damaged/defective product claims
- Partial refunds may be issued for products not in original condition
- Herbicas reserves the right to refuse refunds that don't meet our policy criteria
Need Help?
If you have any questions about our Cancellation & Refund Policy, please contact us: